We are aware that using our services, you entrust us with your data. A great responsibility for which we strive to protect them to the fullest, leaving you with control.
The European Privacy Policy, in force since 25 May 2018, allows you to better understand what data we collect, why we collect it and how you can update, manage, export and delete your information.
You can use our services against which you can adjust your privacy settings to control what information we collect about you and how we use it.
At this point we want to make you understand the types of information we manage in order to offer the best services to all our users.
For example, we save general elements such as your language or more specific elements such as how the services are used.
When you do not log in to our service, we store information such as unique identifiers related to the browser, application, or device you are using. This helps us, among other things, keep the same language preferences between browsing sessions.
When you log in, we also collect information related to your account and treat it as personal information.
When creating an account, provide personal information that includes your name, email address and password. You can also decide to add more data to your account.
We also collect content that you create, upload or receive from others when you use our services. This includes e-mail addresses, the messages you write and receive, the photos and videos you save, the documents and spreadsheets you create.
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information and phone number, as well as the version number of the application. We also collect information about the interaction with our services, including IP address, abnormal break reports, system activity and the date, time and URL referrer of your request.
We collect this information when a service on your device contacts our servers directly or indirectly.
We collect information about your activities in our services, which we use for example to give you suggestions. Information regarding activities may include:
You can visit your account to find and manage activity information saved in it.
We collect information about your location when you use our services, which helps us to provide advanced functionality for your reports.
Your location is saved as GPS coordinates only after your express indication.
We use different technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage space or application data cache, database and server logs.
We use data to create better services and to provide our services, for example to process the questions you ask and return relevant results.
We also use your information to ensure that our services work as intended, for example in the case of interruption monitoring or troubleshooting that you report to us. We also use this information to make improvements to our services. For example, understanding which questions are most frequently helps us improve the responsiveness features in our services.
In addition to this, thanks to the information collected in existing services we can develop new ones. For example, understanding what people are looking for has helped us design and launch new commands by offering personalized services tailored to you.
Data is also used for analysis and measurements, in order to understand how our services are used. For example, we analyze data about your visits to our sites to optimize product design.
Among the information gathered, one of the most important is the email address that we use to interact directly with you. For example, we could send you a notification
Among the information gathered, one of the most important is the email address that we use to interact directly with you. For example, we may notify you if we detect suspicious activity, or we may inform you about upcoming changes or improvements regarding our services. If you contact us, we will keep a record of your request to help you resolve any problems that may arise.
We also use information to improve the security and reliability of our services. This includes detection, prevention and response to fraudulent activities, wrongdoing, security risks and technical problems that could harm our users or the public. We also analyze your content to be able to detect illicit behaviors such as spam, malware and illegal content. We also use algorithms to identify possible models in the data.
We will require your consent before using your information for any purpose not covered by this Privacy Policy.
Now let's look at the key controls to manage your privacy in our services. Through the profile you can manage, review and update your information. For other data of the services offered you can browse the specific sections and manage your data at best.
You can export a copy of the content to your account if you want to back it up or use it with an external service.
You can also request to remove content from specific services under applicable law.
To delete your information, you can:
Our services allow you to share information with other people, allowing you to control how this happens. For example, you can share your videos publicly or decide to keep them private.
We do not share your personal information with companies, organizations or individuals that are not part of it, except in cases:
If Zordan Marco Customsoft is involved in a merger, acquisition or sale of resources, projects or works, it will continue to guarantee the confidentiality of your personal information and we will notify you of the transfer of information or the application of different privacy policies .
Our products are designed with powerful security features that continuously protect your information. The information we obtain from maintaining our services helps us to automatically detect and block security threats so that users are not involved. If we detect something risky that we believe is appropriate to let you know, we will inform you and help you by showing you all the steps to make sure you have all the best protection.
We endeavor to protect you from our services against unauthorized access to our information and to the unauthorized alteration, disclosure and destruction of such information. In particular:
You can export a copy of your information or delete it from your account at any time
To delete your information, you can:In some cases, we store data for limited periods when it is necessary to store it for legitimate business or legal purposes, such as cookies stored for up to 18 months.
We always try to make sure that our services protect information from accidental or malicious deletions. For this reason, there may be delays between deleting something and deleting copies from our active and backup systems.
We are working to follow the Privacy Policy and consequently to process your information in order for them to comply.
We manage and interact with servers even outside the Italian territory and therefore your information could be processed on foreign servers. The laws on personal data protection vary from country to country and some provide more protection than others. Regardless of where your information is processed, we apply the same protections described in these policies.
If we receive formal written complaints, we will respond by contacting the people who presented them.
Should the European Union Data Protection Act apply to the processing of your information, we will offer the controls described in these policies, so that you can exercise your right to request access, update, removal and limitation of the processing of your information. Furthermore, you have the right to object to the processing of your information or to export it.
We process your information for the purposes described in these rules, based on the following legal rationale:
We will process your data when we have a legal obligation to do so, for example if we are responding to a judicial proceeding or a government executive request.
If you have any questions, contact us:
This Privacy Policy applies to all services offered by Customsoft by Zordan Marco and its subsidiaries and services offered on third-party sites. This Privacy Policy does not apply to services that have separate privacy policies, which do not incorporate this Privacy Policy.
This Privacy Policy is changed from time to time. We undertake not to limit your rights under these Privacy Policy without your explicit consent. We always indicate the date on which the latest changes were published and allow you to review the archived versions. If the changes are significant, we will let you know by a more evident notice (for example, for some services, the notification by email of changes to the Privacy Policy).